Service Method

  • Door-to-Door Delivery: We provide timely and quality delivery of bulk-purchased instruments and consumables directly to your location.
  • Installation and Commissioning: Our team offers free installation and commissioning to ensure your equipment operates at peak efficiency.
  • Training Services: We provide free, detailed training for operators, covering equipment operation, principles, procedures, and maintenance methods.
  • Warranty Period: We adhere strictly to our product quality warranty, offering free warranty and lifetime maintenance services during the warranty period.
  • Remote Service: We offer free remote technical support, with daily maintenance guidance available through our 24-hour customer service hotline, website, or app service platform.
  • Response Plan: We promptly respond to and arrange user maintenance requests.
  • Regular Follow-ups: We monitor user feedback on product quality, maintain customer records, and conduct regular consultations and follow-ups, including satisfaction surveys, addressing complex issues, routine maintenance reminders, online services, and providing references for reagents and consumables.